The Consumer Contracts Regulations 2014 give you the right to cancel a contract for purchase of an item within 14 days of the conclusion of the contract.
Should you wish to cancel an order, please contact our Customer Service department on Tel: 01274 947003 between the hours of 9am and 5pm, Monday to Friday. Please note that the order number/date the order was placed will be needed in order for us to action your request quickly. Outside of these hours, please contact us using our contact form Contact Us
Please note that you can cancel your order for stock items prior to delivery without charge, providing that you notify us at least 48 hours before the arranged delivery time. Orders cancelled within 48 hours of the arranged delivery time may incur an administration charge.
There are specific circumstances where orders cannot be cancelled – This includes made to order products such as chairs or examination couches etc. once they have been scheduled into production or in the process of being manufactured.
Returns and Refunds Policy Exemptions.
We would like you to be completely satisfied with your purchase from Arden Care Supplies Ltd and we pride ourselves on complying fully with the Consumer Contracts Regulations 2014 in providing our customers with an efficient and trustworthy online purchasing service.
However, if the item is not suitable, you can return the product providing that you have contacted us either by email or telephone within 14 days of receiving your order in full.
Please note: Arden Care Supplies Ltd is dedicated to maintaining the highest levels of hygiene for all of its products and for this reason, some items are non-refundable and non-returnable if unsuitable or unwanted on grounds of hygiene. Where products are not returnable for reasons of hygiene, this is indicated on our product pages. Other non returnable products include products made to order and personalised items such as couches and seating, unless the product is faulty.
The only liability to you would be the cost of us recovering the goods from your property which may vary depending on the logistical cost. This charge would therefore be deducted from your refund. All returns must be “as new” and in re saleable condition. We reserve the right to charge a further re stocking fee of up to 25% of the total order value on all product returns, used or unused where the equipment must be returned to the manufacturer to undergo inspection prior to being returned to stock.
If an item is faulty, we will either exchange the product or offer a refund to you in full. Please notify us as soon as possible either by email at orders@ardencaresupplies.com or by calling us on 01274 947003 and our customer services department will guide you through the returns process.
