Delivery
The goods shall be at the sole risk of the customer from the time of the receipt by the customer.
Delivery times
The majority of products (excluding couches upholstered to specific colours) are generally in stock and delivery is usually made in approximately 3-4 working days, depending on when you place the order, delivery location and payment processing. Please contact our sales team for more specific lead times. We will always endeavour to notify you as soon as possible of any delays we are made aware of. When more than one item is ordered, all items will be delivered at the same time wherever possible.
Large Items
Please note for faster deliveries, some large items may be delivered on a pallet by a third party delivery company. Please let us know when placing your order if you are unable to dispose of the pallet. We can arrange delivery by our own transport, however please note that delivery may take longer.
Delivery Costs
We offer free delivery on orders over £175, Orders under £175 in value will incur a delivery charge of £12.50 + Vat. (These Rates Apply to UK Mainland deliveries only, Higher rates may apply to certain Postcodes).
Free Delivery will normally be a one man delivery to ground floor only. Please advise us if you require delivery to upper floors as this may require a two man delivery (at an additional cost).
For peace of mind when purchasing any of our care beds, we recommend selecting our CARE BED INSTALLATION SERVICE when you check out. We will advise you of the delivery and installation date as soon as possible (normally within five working days of placing your order).
Delivery to highlands or outside mainland area.
Please note that we are unable to ship some of our products to areas outside mainland U.K, including Northern Ireland and the Republic of Ireland. We will certainly deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point is then the responsibility of the customer. Should you need confirmation on whether a particular product can be shipped outside mainland U.K, please contact our customer service team who will be able to advise and help you – Tel: 01274 947003 or email: orders@ardencaresupplies.com
Storage
If you are unable to take delivery of your order when it is ready, we will store it for you free of charge for 21 days. We are unable to store items beyond this time. If items are still in storage with us after this period, the order will be cancelled and a surcharge of 10% deducted from your payment. The remainder of your payment will then be refunded to you.
Damage in Transit
Should your order sustain minor damage during shipping or has a manufacturing defect, you must inform us within 48 hours on Tel 01274 947003 or you can contact us by email via our Contact Form .
We will then arrange for the goods to be repaired in your home if possible/appropriate to do so. Alternatively, we will make arrangements to return the goods back to the manufacturer. If items need to be returned, please retain the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorised).
Missing Items
If any item you have ordered is missing from your delivery, you must inform Arden Care Supplies Ltd within 48 hours on Tel 01274 947003 or you can contact by email via our Contact Form
Returns Policy
We would like you to be completely satisfied with your purchase from Arden Care Supplies Ltd and we pride ourselves on complying fully with the Consumer Contracts Regulations 2014 in providing our customers with a professional, efficient and trustworthy online purchasing service.
However, if the item is not suitable, you can return the product providing that you have contacted us either by email or telephone within 14 days of receiving your order in full apart from Beds where you must contact us within 7 days. The only exceptions to this policy where items cannot be returned are mattresses, Side Rail Pads, Medical Fleece, Cushions and Commodes for reasons of hygiene/infection control. Other exceptions include products from the Respiratory range and made to order / personalised products such as couches and seating in customers choice of upholstery, unless the product is faulty.
The only liability to you would be the cost of us recovering the goods from your property which may vary depending on the logistical cost. This charge would therefore be deducted from your refund. All returns must be “as new” and in a re saleable condition. We reserve the right to charge a further re stocking fee of up to 25% of the total order value on all returns of healthcare equipment used or unused where the equipment must be returned to the manufacturer to undergo decontamination processes and inspection prior to being returned to stock.
If an item is faulty, we will either exchange the product or offer a refund to you in full. Please notify us as soon as possible by calling us on 01274 947003 and our customer services department will guide you through the returns process, or you can contact us by email via our Contact Form
Cancellations
The Consumer Contracts Regulations 2014 give you the right to cancel a contract for purchase of an item within 14 days of the conclusion of the contract.
Should you wish to cancel an order, please contact our Customer Service department on Tel: 01274 947003 between the hours of 9am and 5pm, Monday to Friday. Please note that the order number/date the order was placed will be needed in order for us to action your request quickly. Outside of these hours, please contact us by email usiing our Contact Form
Please note that you can cancel your order for stock items prior to delivery without charge, providing that you notify us at least 48 hours before the arranged despatch time with our delivery partners, Orders cancelled within 48 hours of the arranged despatch time will incur an administration charge of £10.00.
There are specific circumstances where orders cannot be cancelled or returned – these include items made to order/personalised, goods with a seal for health protection/hygiene reasons that have been broken following delivery.
Website Terms & Conditions
Thank you for using our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Arden Care Supplies relationship with you in relation to this website. The term “Arden Care Supplies” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. ·
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. ·
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. ·
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience and they do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).You may not create a link to this website from another website or document without Arden Care Supplies Ltd’s prior written consent.Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Arden Care Supplies Ltd, Company Registration no 07330535 Registered Office 43 West End Drive, Cleckheaton, West Yorkshire BD19 6JD.
